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Meet the Team - Lauren Gerrard
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March 16, 2020

Meet the Team - Lauren Gerrard

Why did you get into Optics?

  • After finishing my degree, I realised I enjoyed administration duties and dealing with the public, providing customer service. I worked in a Care Home as a Care Assistant during University and when I finished, I saw an opportunity at Urquharts to progress into the healthcare sector in a different way than I had previously.

Where did you study? / What qualifications do you have?

  • I studied at the University of the West of Scotland and obtained a Bachelor’s Degree in Society Politics and Policy.

How long have you been with Urquhart Opticians and what do you enjoy most about your job?

  • I have worked with Urquhart Opticians for 6 month and I enjoy getting to know patients and helping them choose spectacles.

What is your favourite brand of eyewear and why?

  • My favourite eyewear is Tiffany and Co due to the unique style of the frames.

What is your most memorable patient experience?

  • I wouldn’t say I had a most memorable patient experience; I enjoy getting to know all the people who come in and providing them with patient centred care. I enjoy getting to know our elderly patients, who have come to Urquharts for many years and building a repour with them.

What do you enjoy doing outside of work?

  • Outside of work I enjoy hill walking and spending time with family and friends.

Where is your favourite holiday destination?

  • My favourite holiday destination has to be Rome.

What is your favourite movie?

  • I like a wide range of movies from comedies, romance, war films, etc.

What is your favourite book?

  • My favourite book is definitely “Feminists Don’t Wear Pink and Other Lies” by Scarlett Curtis.

One interesting fact about yourself?

  • I cannot go a day without speaking to my gran and papa, I would be lost!
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