To fulfil our duty of candour responsibilities, this report describes the unintended or unexpected incidents
that occurred at my/our optometry practice during the last year.
Practice: Urquhart Opticians, Kilmarnock, Troon, Prestwick & Ayr
Responsible Person: Alistair Duff
Date of report: 01/02/20
Aims and objectives of the practice
To provide high-quality optometry services to our patients and to improve the eye health of the population.
Duty of candour responsibilities and process
We have held team meetings to discuss our duty of candour responsibilities should an unintended or unexpected incident occur. The team is aware of and understands the practice adverse incident (duty of candour) protocol, which describes what to do when something goes wrong. The protocol identifies the practice contact, who should be notified of all incidents and near misses (along with NHS Ayrshire and Arran Primary Care Team on the quarterly complaints submissions from the practice) and will conduct an investigation, if necessary.
Unexpected or unintended incidents
(0) Zero incidents occurred in the past 12 months
Action taken
• NA
Lessons learnt
NA
Signed: Alistair Duff
Designation: Director & Optometrist
