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What To Expect In Practice
General
June 19, 2020

What To Expect In Practice

Our practices will reopen on the 29th June and we’ve made a few changes to keep you safe. The well being of our valued clients, and our team, is of the utmost importance to us. 

Here’s what you can expect- 

  • We’ll be asking that you make an appointment for any services, including repairs, adjustments and choosing new glasses. Please don’t visit the practice without an appointment. 
  • Appointments for any of these things can be made through our website, by telephone, by email or across all our social media channels.
  • We’re asking that you please wear a mask when you come in to practice, if you can.
  • We’ll be asking that you don’t arrive early for your appointment, to reduce waiting time in practice.
  • Where possible you’ll be asked to attend practice alone, as we aim to have as few people in practice at one time as possible. 
  • We’ll be using video consultations for eyecare, but also for when you need a 2nd opinion from a family member or friend who would usually attend with you. For example, using WhatsApp video call, Facetime or Zoom. 

 

Here’s the changes we’ve made- 

  • We’ve got hand sanitiser stations for everyones use throughout the practice. 
  • Staff will be wearing Personal Protective Equipment. 
  • We’re maintaining social distancing and have floor stickers in place to guide you. 
  • There will be clear information on display so you know what's going on. 
  • Staff will move throughout the practice regularly cleaning surfaces, handles etc. 
  • We have new drop off boxes for repairs, to minimise time in practice. 
  • We’re using diary spacing for all appointments to limit the number of people in practice at one time. 
  • We’re following a rigorous cleaning process for test rooms and equipment. 
  • We’re working with a different frame handling process and a team member will assist you with browsing the collections. 

We thank you for your co-operation with this and appreciate your understanding during this time. 

If you have any questions, please don't hesitate to contact us. Get in touch by phone, email us at kilmarnock@urquhart-opticians.co.uk or message us on any of our social media channels. 

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